Returns & Exchanges
We keep returns and exchanges clear, practical, and easy to follow. Whether you ordered salon tools, nail systems, or design essentials, our support structure is built to help you review eligibility, understand timing, and reach the right next step without confusion.
A return policy designed to feel structured, not stressful.
This page brings together the details customers need most often: timing, exchanges, return eligibility, support contact, and what to expect once a request is reviewed. The goal is to keep every step readable and consistent with the brand experience.
Review the order details
Check the item condition, delivery date, and whether the request falls within the eligible return period.
Contact support with your request
Share the order information and the reason for return or exchange so the support team can guide the next step.
Follow the provided instructions
Once reviewed, eligible requests receive return or exchange guidance based on the order status and item condition.
What qualifies for a return or exchange.
We aim to make the policy easy to understand while still keeping a professional review standard in place. Requests are evaluated based on order timing, product condition, and whether the item is returned in a state that allows proper processing.
Requests should be made within 30 days of delivery.
If your order falls within the thirty-day return and exchange period, support can review the request and provide the appropriate next-step instructions.
Items should be returned in clean, appropriate condition.
Returned items should be unused or handled with care, including original components where applicable, so the request can be assessed properly.
Eligible items may be exchanged when a suitable resolution is available.
If an exchange is more appropriate than a return, support will help confirm the available option based on the order and item status.
Each request is reviewed to keep outcomes consistent and fair.
Our team may request basic order details or supporting information to confirm the request and reduce delays during review.
Free shipping remains part of the store standard.
Every order across the store includes shipping at no extra cost, supporting a straightforward purchase experience from checkout onward.
Questions can be submitted at any time.
Our support structure is available 24/7 for order questions, policy clarification, and return or exchange guidance.
Promotions do not change the need for eligibility review.
Sitewide subscription offers and selected promotional pricing remain separate from the review process for returns and exchanges.
Policy support applies across nail products and equipment.
Requests may relate to gel systems, nail art items, press-on essentials, lamps, drills, collectors, hand tools, and kits.
Common return and exchange questions, answered clearly.
These answers are written to reduce friction and prevent uncertainty. They are intentionally direct, easy to scan, and aligned with the overall support experience of the store.
Need help with a request?
If you are reviewing an order, checking eligibility, or preparing to submit a return or exchange question, our support team is available to help you move forward clearly.